We bring our classes to your spa business! Offer this great benefit to your staff much more affordably than sending them all off-site or out of town to a spa conference or convention. We'll train your entire staff at once in the place where they'll use the techniques & tools.
No hassle, no travel, no worries:-)
Front Desk Mastery
Stop losing sales and clients by utilizing Spalutions! most popular class. Front Desk Mastery will prepare your receptionists and front desk staff to make their best impression on new and existing clients. This class will also teach essential communication and problem solving skills that these front line professionals absolutely must have. From greeting clients and booking appointments properly to selling gift certificates and up-selling services, we'll cover it all. Front Desk Mastery will help your guest services team learn to deal with an assortment of common client conflicts and provide solutions for many of the challenging issues they'll encounter. In addition to the eight hour class, we'll also create or perfect your in-house scripts and dialogues to provide your staff with the tools they need to do their very best. Includes a copy of Power Up Front Desk Training DVD and Tools. Eight hours.
Spa Team Building
Having a strong team in your business is vital to every company's success. However, creating a high-performance team in your spa is a challenging job and will not happen overnight. It is an on-going process to combine and integrate everyone's individual skills, talents and resources into one unified effort. Spa Team Building is a 2-day training program that will facilitate and begin the team building process for you and your staff. Together we will work on key issues and skills such as:
-
Creating a Team Identity
-
Individual and Team Self-Esteem
-
Building Trust
-
Setting the Team Goals and Vision
-
Group Problem Solving
-
Conflict Resolution
-
Communication and Cooperation
How to Wow! Beyond Great Customer Service
Most businesses out there strive to provide good to great customer service. But how many of theme actually WOW their clients? Through this fun and interactive class, you'll get a look at tons of ways to provide your clients with an over the top customer service experience in each area of the spa. We'll provide you and your staff with an array of tools and ideas for standing out in the ever-growing crowd of day spas and other relaxation or wellness businesses. Include a copy for each student of Delivering Knock Your Socks Off Service for $18.95 each. Eight hours.
Boomerang Marketing: Getting Clients in Your Door and Back Again
Whether you are in the beginning of growing a clientele or several years into building one, this eight hour class will give you the tools and insight needed to fill your appointment book to the brim. From before a new client walks in the door to the moment they leave the office and after, all spa service providers have numerous opportunities to make an impression and win the ongoing business of their clients. Boomerang Marketing will help all students to see the bounty of affordable marketing opportunities that are available to help grow their practice and your business. Eight hours.
*Approved for 8 contact CE hours by the National Certification Board for Massage and Bodywork Therapists.
Goal Setting for Professional and Personal Success
Explore the reasons behind and steps for effective goal setting. After determining one or more goals you want to achieve, this class will outline the easiest ways for you to turn those goals into realities as well as a number of methods for staying on track. The class will also explore the motivations you have behind your goals and the roadblocks that keep you from achieving them successfully. Students should be prepared to discuss their goals and related ideas in a group setting and to give supportive feedback to classmates. Eight hours.
*Approved for 3 contact CE hours of ethics by the National Certification Board for Massage and Bodywork Therapists.
Successful Relationships in the Salon, Spa or Massage Workplace
The premise behind this class is to make all spa and salon professionals more well-rounded in their outlook and actions toward others in the workplace while promoting a stronger, more caring and balanced workplace environment. By giving your staff the opportunity to explore the similarities and differences between each other, you will help to encourage comradery and prevent conflict. Recent surveys have also shown that younger workers in particular want to feel a sense of community or shared interests with their co-workers which will help to reduce turnover and add in overall job satisfaction. This is especially important as there is increased competition in our field and an increasingly diverse (and discriminating) work-force and clientele coming through the spa and salon doors. Eight Hours.
*Approved for 8 contact CE hours of ethics by the National Certification Board for Massage and Bodywork Therapists.
Deja Vu Professional Ethics Review
This class reviews the essentials of professional ethics for massage therapists and all spa professionals. Topics include the definition of a professional, boundaries, code of ethics, scope of practice, sexual issues and comminucation techniques. Students will take a boundary assessment, write a personal code of ethics and disucss and role play various types of issues faced in the touch-oriented workplace. Longer classes will also deal with techniques for dealing with conflict. Three hours.
